Polaris

The most experienced and largest seller and after-sales services of refrigeration products all over Iran, Iraq, Azerbaijan Republic, Caucuses and Afghanistan 

 

 

 Replacement:18-month replacement guarantee of the products exclusively for Polaris customersProduct’s replacement time Polaris customers have two days of free trial for the purchased product. If the purchased product has a technical defect, which cannot be solved by the after-sales services team, Polaris will replace it with a new one. If the underlying product was not in stock, the honored customers will have two options:1-Either they will wait for production2-Or they can cancel their purchase and we will return their money back It is noteworthy that in both cases the process will be completed within 7 working days, at most. Charges of the replaced product are with the customer.Organization Assistant. Text and Photos Product replacement terms

 

 




 

سازمان یار• متن و تصویر

  1-The customer should announce the technical deficiency of the purchased product within 7 days from receiving time.
2-The technical problem should be confirmed by Polaris experts
3-The defect should not be caused by improper use of the purchased product, strike, or other intentional problems.
4-The purchased product should, certainly, have a guaranteeIf the technical problem is not confirmed by the experts, the product is returned to the customer and dispatch charges are with the customer.
Polaris products have an 18-month guarantee since its production date.Guarantee terms:1-Presenting the products serial number is necessary for after-sales services.
If the technical problem is confirmed by Polaris experts and it is not solved by after sales servicing section, the product will be replaced. To send the defective product to Polaris, it is necessary to pack the product appropriately and send all accessories along with the invoice. Note: this service does not include the deficiencies caused by improper use of the product.If it is necessary to return the customer’s money back , in recognition of the after sales experts, the amount will be settled to his account within 7 working days since the product’s status identification.Inconformity of the purchased product with the information inserted at WebsiteIn cases where the received product’s specifications are different from the submitted order or in case of  discrepancy of the received product’s specifications with the inserted information in website or with the order registered in the customer’s profile,  following items should be noted:In these cases replacement or change of the product is possible when apparent and physical discrepancy such as color, which can be identified without using the product should be informed to the after-sales unit of Polaris within 24 working  hours   after receiving the product and also the product should be at its initial status without being used. In case of technical discrepancy the product will be replaced or changed, when the discrepancy is announced within two working days, at most, after receiving and also the product should be at its initial status without being used.The discrepancy should be informed via hotline (+984134329500-2) or sending an email to Polaris after-sales services team.If the discrepancy can be recognized needless of opening the package, prosecution of the customer’s claim is possible when the product is at its original state, initial and factory packing.From the time our after sales unit received the product and confirmed customer’s request, if it is necessary to return the customer’s money, it will be settled within seven working days to his account.Physical damages caused by transportation Considering safe and standard packing of all items, delivery is possible to all valid transportation companies on the user’s demand. This means that responsibility of all events and damages in the time of transportation and delivery is with the transportation company. The damages caused by the transportation company should be reported upon receiving within 1 working day to Polaris after-sales team. The damaged products along with their accessories and belongings should be sent to Polaris after sales unit exactly in the same form as was delivered to the customer along with formal minute of the transportation company and the related invoice. If transportation damages are observable instantly at time or the product packing was damaged in the time of transportation, you can refuse receiving the item till it be resent to Polaris for more investigations. Purchase cancelationIf customer’s purchase cancelation is before dispatch, he should inform Polaris sales department, instantly. In this case, amount refund or changing his order is possible. If purchase cancelation is after receiving the product he should inform the after sales unit, at most, within 2 working days. In this case, refunding, selection or replacement of the product is possible, only if it is at its initial status, not being used. Moreover, dispatch charges are with the customer. For dispatching the product you should pack it carefully and send all accessories and belongings and the invoice along with it. If the returned product is not received by Polaris in its initial form, then refunding will not be possible.  From the time after sales unit received and confirmed the product, If it is necessary to return the customer’s money back, the amount will be settled to his account within 7 working days. For arrangement, the customer should inform the case via hotline (+984134329500-2) or by sending an email shown in contact us section of the factory’s website.


 



   

 

 

2-Guarantee expiration time is calculated based on the date registered on the product’s specification plaque 3-Assurance of  the product’s apparent health , serial tag and its guarantee at purchase and delivery time 4-Avoid receiving the products without package or with open packs6-Make sure that  the guarantee is stamped by the seller and purchase date is mentioned on itCases, which do not include guarantee:1-Servicing the products without valid guarantee is not possible. Please pay attention to the product’s guarantee at purchasing time.2-If the serial number of the guarantee or product is distorted or the numbers are not in conformity with each other, the product will not include guarantee services.

 

3-The product guarantee includes only deficiencies caused by production and the product’s functioning manner and it does not include defects caused by strike, breaking and firing , … in recognition of Polaris technical experts.4-Services such as breaking the glass, handle, changing wheels and break in grille do not involve guaranteeProduct Returning MethodsCustomers’ satisfaction and peace of mind have always been top priorities of Polaris and hence it tries its best to deliver every order under the best condition as expected by the customer, however after purchasing, the honored customers might confront some problems. In these cases Polaris has considered some services in the form of after-sales services, which are as follows:Failure in the purchased product:Since the customers need time to test the purchased product, hence in line with better servicing, Polaris has considered two days after purchase date as the purchased product test time. For better use of this service, the problem or bug should be reported within  2 working days upon receiving date of the product to Polaris after sales services section via hotline (+984134329500-2) or sending an email shown in contact us section of the factory’s website.Our after sales experts will investigate the announced bugs and problems carefully. 
 
 
 



 

 

   


    

If the technical problem is confirmed by Polaris experts and it is not solved by after sales servicing section, the product will be replaced. To send the defective product to Polaris, it is necessary to pack the product appropriately and send all accessories along with the invoice. Note: this service does not include the deficiencies caused by improper use of the product.If it is necessary to return the customer’s money back , in recognition of the after sales experts, the amount will be settled to his account within 7 working days since the product’s status identification

                    

 


.Inconformity of the purchased product with the information inserted at WebsiteIn cases where the received product’s specifications are different from the submitted order or in case of  discrepancy of the received product’s specifications with the inserted information in website or with the order registered in the customer’s profile,  following items should be noted:In these cases replacement or change of the product is possible when apparent and physical discrepancy such as color, which can be identified without using the product should be informed to the after-sales unit of Polaris within 24 working  hours   after receiving the product and also the product should be at its initial status without being used. In case of technical discrepancy the product will be replaced or changed, when the discrepancy is announced within two working days, at most, after receiving and also the product should be at its initial status without being used.The discrepancy should be informed via hotline (+984134329500-2) or sending an email to Polaris after-sales services team.If the discrepancy can be recognized needless of opening the package, prosecution of the customer’s claim is possible when the product is at its original state, initial and factory packing.From the time our after sales unit received the product and confirmed customer’s request, if it is necessary to return the customer’s money, it will be settled within seven working days to his account.Physical damages caused by transportation Considering safe and standard packing of all items, delivery is possible to all valid transportation companies on the user’s demand. 
 
 

 

    

  This means that responsibility of all events and damages in the time of transportation and delivery is with the transportation company. The damages caused by the transportation company should be reported upon receiving within 1 working day to Polaris after-sales team. The damaged products along with their accessories and belongings should be sent to Polaris after sales unit exactly in the same form as was delivered to the customer along with formal minute of the transportation company and the related invoice. If transportation damages are observable instantly at time or the product packing was damaged in the time of transportation, you can refuse receiving the item till it be resent to Polaris for more investigations. Purchase cancelationIf customer’s purchase cancelation is before dispatch, he should inform Polaris sales department, instantly. In this case, amount refund or changing his order is possible. If purchase cancelation is after receiving the product he should inform the after sales unit, at most, within 2 working days. In this case, refunding, selection or replacement of the product is possible, only if it is at its initial status, not being used. Moreover, dispatch charges are with the customer. For dispatching the product you should pack it carefully and send all accessories and belongings and the invoice along with it. If the returned product is not received by Polaris in its initial form, then refunding will not be possible.  From the time after sales unit received and confirmed the product, If it is necessary to return the customer’s money back, the amount will be settled to his account within 7 working days. For arrangement, the customer should inform the case via hotline (+984134329500-2) or by sending an email shown in contact us section of the factory’s website. 

   



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 تAttempts in line with customer care, promoting services quality and customer satisfaction are not mere mottos, but they are our beliefs.

If these items do not meet your needs our colleagues at support unit are ready to answer your questions. 

 

With more than 36 years of experience in the field of producing different types of store refrigerators and freezers, please join us to have lucrative and long-term cooperation.